bajiwala Privacy Policy
bajiwala maintains full transparency about how your personal information is collected, used and stored. Reading this policy will tell you where your data goes and how we keep it secure.
This Privacy Policy ("Policy") describes our practices regarding the personal information of users of the bajiwala platform. By registering with bajiwala or using the platform, you agree to the terms of this Policy. Alongside reading this Policy, we also recommend reading our Terms and Conditions, as both documents together form the complete framework governing your use of the account.
Scope of Data Collection
bajiwala collects user information in various circumstances. This information falls into two main categories — what you provide directly and what is recorded automatically while you use the platform.
1.1 Information You Provide Directly
Information you provide during registration, login or account updates includes:
- Full name and date of birth
- Mobile number and email address
- National ID or other identity document details (for identity verification)
- Payment information used for deposits and withdrawals (bKash, Nagad, Rocket, Upay or bank account)
- The content of your communications with the support team
1.2 Automatically Collected Information
When you browse or play on bajiwala, our system automatically records certain information:
- IP address and device type
- Browser and operating system information
- Which pages were visited on the platform and how long was spent on them
- Game play history, betting information and transaction records
- Data collected through cookies and similar tracking technologies
Purpose of Data Use
bajiwala uses your information only for specific and legitimate purposes. The list below describes our primary purposes:
| Purpose | Explanation |
|---|---|
| Account Management | Completing your registration, keeping your login secure and keeping account information up to date. |
| Identity Verification (KYC) | Verifying identity documents to prevent fraud and confirm user age. |
| Payment Processing | Completing deposits and withdrawals and ensuring transaction security. |
| Customer Support | Resolving your issues and answering your questions. |
| Promotions and Bonuses | Sending you relevant offers — you can opt out of this at any time. |
| Security Monitoring | Detecting suspicious activity and keeping accounts secure. |
| Platform Improvement | Analysing user experience to improve service quality. |
Data Sharing and Disclosure
bajiwala does not sell or rent your personal information to third parties. However, limited information may be shared in specific circumstances:
3.1 Service Providers
bajiwala works with trusted third parties for payment processing, identity verification or technical support. These organisations receive only the information necessary for their specific task and are required to comply with our privacy standards.
3.2 Legal Obligations
If we receive a legal order or a valid request from a government authority, we may disclose the required information. In such cases we always provide only the minimum information necessary.
3.3 Fraud Prevention
In cases of serious fraud or deception, information may be shared with relevant financial institutions or security services.
Data Storage and Security
Your information is stored on secure servers using SSL encryption. bajiwala uses industry-standard security measures, which include:
- Data encryption during transmission (TLS/SSL)
- Encryption layer for stored data
- Firewalls and access controls to prevent unauthorised access
- Regular security reviews and vulnerability testing
- Only authorised personnel can access the data
Data may be retained for a defined period while your account is active and after it is closed, in accordance with applicable laws and regulations. When data is no longer needed, bajiwala deletes or disposes of it securely.
Cookies and Tracking Technologies
bajiwala uses cookies to ensure the platform functions correctly and to improve user experience. Cookies are small text files stored on your device.
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Maintaining login sessions and ensuring core platform functionality. |
| Performance Cookies | Analysing page loading speed and usage information. |
| Preference Cookies | Remembering language and display preferences. |
| Marketing Cookies | Showing relevant offers and promotions — you can disable these from your browser settings. |
Most browsers offer the ability to manage cookies. However, disabling essential cookies may cause some platform features to not work properly.
Your Rights
bajiwala believes you should have control over your own information. To that end, we ensure the following rights:
6.1 Right to Access Your Data
If you want to know what information we hold about you, you can contact the support team. This request can easily be made through bajiwala's 24/7 live chat support.
6.2 Right to Correct Your Data
If your account contains incorrect or outdated information, you can request a correction. As some information is linked to identity verification, additional verification may be required to make changes.
6.3 Right to Opt Out of Marketing Communications
If you no longer wish to receive promotional emails or messages, you can turn this off from your account settings or by informing the support team. This will not affect the core services on your account.
6.4 Right to Close Your Account
You can request to close your bajiwala account at any time. Even after the account is closed, certain transaction and identity information will be retained for a defined period as required by law. Reading our Responsible Gaming Guidelines will also give you detailed information about account restrictions and self-exclusion options.
Age Verification and Minor Protection
bajiwala strictly follows a 21+ age policy. Any attempt by a person under 21 to open an account is a violation of this platform's terms and is prohibited.
bajiwala reserves the right to verify age at registration and at any point thereafter. If any discrepancy is found during verification, the account may be immediately suspended or closed and the associated balance may be withheld.
Parents can use parental control software on their devices to prevent minors from accessing the platform.
International Data Transfers
bajiwala is an international platform and your information may sometimes be processed or stored on servers outside Bangladesh. For such transfers, we ensure that:
- Adequate data protection measures are in place in the destination country
- Third parties transferring the data are contractually bound to comply with our privacy standards
- Transferred data is also protected through encryption
Third-Party Links and Services
The bajiwala platform may sometimes contain links to third-party payment gateways or services. These services have their own privacy policies, for which bajiwala is not responsible. We recommend that you read the policies of these third-party services before using them. To learn more about our platform, visit our About Us page, which contains a detailed description of how bajiwala operates.
Changes to the Policy
bajiwala reserves the right to update this Privacy Policy at any time. If significant changes are made, you will be notified in advance via your registered email address or on the platform's notice board. Continued use of the platform after changes are made will be considered as your agreement to the revised policy. We therefore recommend visiting this page regularly.
If you have any questions about any aspect of this Policy, please contact the support team. You may also find answers in our FAQ section.
Contact and Complaints
If you have any questions, concerns or complaints about this Privacy Policy or your personal information, bajiwala's support team is always ready to help.